Wednesday 11 November 2009

Me 7 - Vodafone 0

... and I may have just started a couple of hours ago, but I thought I'd share a new rant that just again.

Vodafone every now and again somehow manage to add things to my bill that cost me money, and the bill for September was no different.
 Below I've put a cut from my phone bill

**Note that this came under the section for "Texts sent while in the UK" **


Date & time
Details
Cost
Mon 7 Sep 19:53
1 text
0.095
Mon 7 Sep 19:56
1 text
0.095
Mon 7 Sep 19:57
1 text
0.095
Mon 7 Sep 20:02
1 text
0.095
Mon 7 Sep 20:02
1 text
0.095
Mon 7 Sep 20:06
1 text
0.095
Mon 7 Sep 20:12
1 text
0.095
Mon 7 Sep 20:13
1 text
0.095

So my questions to Vodafraud was:

"a) How can I be charged for texts sent while in the UK when I didnt use up all my free texts that month"
"b) How did I sent texts when on a plane from Frankfurt to Heathrow, when my phone was off?"
"c) How come you are always screwing up my bill?"

They didnt have much to say (after a few minutes looking at the account). The guy dealing with my complaint was confused himself since he could see my phone was used in Germany, then in the UK only minutes apart from each other.
All they could say was "Sorry" and give me a credit for the random texts.

I probably should point out at this moment that I do know all the numbers the texts were sent to, but not even my phone had a recollection of the messages.

So thank you and off to the supermarket (Summer-Op-Co-field)...

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